Refund & Returns Policy

At The Perspective Publishing Pvt. Ltd., we strive to provide high-quality publishing, printing, and author support services. This Refund & Returns Policy outlines the conditions under which refunds, cancellations, and returns may be considered.

1. Publishing Services

Our publishing services include editing, proofreading, formatting, cover design, ISBN assistance, eBook conversion, printing coordination, marketing support, and related services.

Since these services involve professional work and resource allocation, refunds are subject to the stage of project completion.

Refund Eligibility

Refund requests may be considered if:

The project has not yet commenced.
Payment was made in error or duplicated.
We are unable to provide the agreed service.

Non-Refundable Services

Refunds will generally not be provided once any of the following services have begun:

Manuscript Editing
Proofreading
Book Formatting
Cover Design
ISBN Registration
eBook Conversion
Printing Preparation
Publishing and Distribution Services
Marketing and Promotional Services

2. Order Cancellation

Authors may request cancellation of a project before work has commenced.

If cancellation is approved:

Administrative or processing charges may be deducted.
The remaining eligible amount will be refunded.

Once project work has started, cancellation requests may not qualify for a refund.

3. Printed Books Returns

As books are often printed on demand or produced according to specific author requirements, returns are accepted only under limited circumstances.

Returns may be considered if:

The wrong book was delivered.
The product arrived damaged.
There is a manufacturing or printing defect.

4. Damaged or Defective Books

If you receive damaged or defective books:

Notify us within 48 hours of delivery.
Provide clear photographs of the package and damaged books.
Include your order details and contact information.

After verification, we may offer:

Replacement copies
Reprinting of defective books
Another suitable resolution at our discretion

5. Non-Returnable Items

The following items are generally not eligible for return or refund:

Correctly printed custom book orders
Author-approved final print copies
Digital products and eBooks
Downloadable content
Services already completed or delivered

6. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Refund processing times may vary depending on:

Banking institutions
Payment gateways
Payment method used

Typically, approved refunds are processed within 7–14 business days.

7. Limitation of Liability

The Perspective Publishing Pvt. Ltd. is not responsible for:

Delays caused by courier partners
Customer-provided incorrect information
Minor color variations due to printing processes
Author-approved content errors discovered after publication

8. Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Updated versions will be published on our website.